Curriculum Vitae — Kamrul Islam

Overseeing enterprise digital infrastructure, corporate web management, domain/hosting architecture, workstation security, employee IT technical operations, and creative documentation across B&F Corporate.

• •Monitor, troubleshoot, and maintain company websites to ensure proper functionality, 24/7 availability, and optimal performance.
• •Test website interactive forms and verify successful submission and delivery through cPanel Webmail.
• •Perform malware scanning, threat detection, removal, and proactive website security hardening.
• •Manage DNS configurations (A, MX, CNAME, TXT records) and ensure seamless domain resolution.

Executing end-to-end video editing and post-production for corporate branding, automotive showcases, and social media campaigns, combining cinematic editing instinct with cutting-edge AI-assisted generation.

• •Edit and assemble raw footage into polished, engaging, and purpose-driven video content.
• •Perform precision cutting, trimming, sequencing, transitions, and scene arrangement according to narrative flow.
• •Develop compelling edits through disciplined storytelling, rhythm, timing, and audience-tailored pacing.
• •Adapt visual styles and presentation according to content type, target demographics, and platform specifications.

Developed modern, responsive, and component-driven web interfaces using React.js and modern styling ecosystems, translating high-fidelity Figma designs into production-ready web applications.

• •Develop responsive and user-friendly web interfaces based on project requirements and design specifications.
• •Build modern web pages and interactive interfaces using HTML5, CSS3, JavaScript (ES6+), and React.js.
• •Implement responsive layouts and consistent user experiences across desktop, tablet, and mobile screens.
• •Convert UI/UX and Figma designs into functional, reusable, and responsive front-end components.

Managed, customized, and maintained the company’s WordPress-based recruitment portal, ensuring high availability, continuous listing updates, and robust security practices.

• •Managed and maintained the company’s WordPress-based job portal website.
• •Published, updated, and managed job listings and other website content through WordPress.
• •Conducted daily website checks to identify and resolve functional, content, and technical issues.
• •Managed routine WordPress maintenance, plugin updates, and compatibility-related issues.

Delivered professional technical support and customer relationship management across two leading telecom networks, diagnosing service disruptions and resolving complex customer queries.

• •Handled incoming customer calls, listening attentively to user concerns, service requests, and technical issues.
• •Identified customer needs and provided accurate and appropriate solutions based on reported issues.
• •Managed customer accounts, service-related cases, and technical details through enterprise CRM interfaces.
• •Escalated network, internet, data package, and connectivity issues to backend technical engineering teams.

Managed front-of-house customer relations, order processing, POS payments, online food delivery channels (Foodpanda), inventory reconciliation, and restaurant hygiene standards.

• •Warmly greeted customers and provided welcoming, professional dine-in and takeaway service.
• •Determined customer requirements, answered menu questions, and processed orders accurately through the POS system.
• •Managed Foodpanda online orders: confirmation, preparation synchronization, and courier dispatch.
• •Coordinated food service sequence, monitored guest satisfaction, and handled billings and payments accurately.