Delivering dependable workstation maintenance, secure network environments, hosting management, and CCTV monitoring.
Overview & Core Philosophy
Providing reliable technical operations and digital infrastructure support for businesses. From hardware diagnostics, Windows OS configuration, and Outlook mail troubleshooting to cPanel hosting maintenance, domain DNS resolution, SSL lifecycle, and CCTV surveillance monitoring.
End-to-end technical support: Windows & hardware troubleshooting, network & VPN configuration, cPanel hosting, DNS & SSL lifecycle, and CCTV systems.
Specialized Technical Capabilities
Workstation & OS Support
Windows setup, installation, driver configuration, system optimization, software licensing, and hardware diagnostics.
Office 365 & Outlook Management
Configuring employee email accounts, Outlook data file synchronization, troubleshooting email delivery, and user support.
Network, LAN & VPN Administration
Setting up office Wi-Fi, Ethernet cabling, router configuration, LAN troubleshooting, and secure remote VPN access.
Web Hosting, DNS & SSL Management
cPanel and GoDaddy administration, DNS records (A, MX, CNAME, TXT), SSL certificate provisioning, and hosting renewals.
Website Security & Malware Scanning
Routine malware scans, website cleanup, vulnerability assessment, form testing, and availability monitoring.
CCTV Setup & Monitoring
Basic security camera installation, DVR/NVR configuration, remote video feeds, footage archiving, and monitoring.
Software, Frameworks & Systems
Structured Execution Workflow
Issue Intake & Diagnostics
Logging technical issue reports, assessing hardware/software status, and prioritizing resolution severity.
Troubleshooting & Root Cause Isolation
Testing network routes, driver conflicts, OS logs, DNS propagation, or hardware failures.
Configuration & Implementation
Applying system updates, reinstalling software, configuring Outlook/VPN, or replacing physical components.
Verification & Connectivity Testing
Confirming email delivery, network throughput, SSL validity, and system stability under user workflow.
Documentation & Preventative Maintenance
Recording incident resolutions, scheduling automated backups, and updating hardware maintenance logs.
Documented Professional Track Record
Assistant IT Manager
B&F Corporate · 2 Years (Promoted from IT Executive)
Managed office IT technical operations, employee workstations, VPN access, website hosting, cPanel Webmail, and CCTV systems.
Technical Customer Support
Robi Helpline & Banglalink Helpline · 4 Years
Diagnosed customer technical issues, internet/network escalations, and CRM case tracking.
Selected Work & Engagements
Enterprise IT & Hosting Operations
Workstation fleet maintenance, domain renewals, cPanel hosting, SSL installations, and CCTV surveillance.
Crafting high-impact cinematic edits, narrative rhythm, and platform-optimized video productions.