Customer Service Representative & Server
Dine-in, takeaway, POS, Foodpanda order processing, daily sales & inventory reporting
Scope & Responsibilities
Managed front-of-house customer relations, order processing, POS payments, online food delivery channels (Foodpanda), inventory reconciliation, and restaurant hygiene standards.
Key Technical & Operational Duties
Directly sourced from official CV documentation.
Warmly greeted customers and provided welcoming, professional dine-in and takeaway service.
Determined customer requirements, answered menu questions, and processed orders accurately through the POS system.
Managed Foodpanda online orders: confirmation, preparation synchronization, and courier dispatch.
Coordinated food service sequence, monitored guest satisfaction, and handled billings and payments accurately.
Prepared and submitted daily sales and cash reconciliation reports.
Conducted weekly and monthly inventory audits, reconciled stock levels, and submitted verified reports to management.
Maintained high standards of dining room hygiene, bar setup, and food safety regulations.
Software, Frameworks & Systems
Documented Contributions
Maintained 100% billing and inventory accuracy across peak service shifts.
Successfully coordinated high-volume delivery operations with zero dispatch delays.